FAQs

❓Frequently Asked Questions – Altra

📦 1. How long does delivery take?

We offer both Standard (2–4 working days) and Express (1–2 working days) shipping within the UK. International delivery takes 5–10 working days, depending on your location.

💳 2. What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

 

 

📬 3. How can I track my order?

As soon as your order ships, you’ll receive a confirmation email with a tracking number and link to follow your parcel’s journey.

 

 

🔁 4. What’s your return policy?

 

We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please contact us at [your support email] to initiate a return.

 

🔒 5. Is shopping on Altra secure?

Absolutely. Our store uses secure SSL encryption and trusted payment gateways to keep your information safe.

✉️ 6. Can I change or cancel my order?

 

If your order hasn’t shipped yet, we’ll do our best to help. Get in touch with us as soon as possible at [support email/contact form].